Refund policy

Returns & Refunds Policy

Effective date: August 5, 2026

At Doxi Dap, every product is made especially for you. We want you to feel happy and confident about your purchase. If something is not right—or you simply change your mind—you may contact us within seven calendar days of delivery.

Our 7-Day Return Policy

Doxi Dap accepts return and refund requests for both defective and non-defective products.

You may request a return or refund for any reason, including:

You changed your mind or are not satisfied with your purchase
The product arrived damaged, defective, or misprinted
You received the wrong product, size, color, or design
Your order was missing an item
The product was materially different from what you ordered

Your request must be submitted within seven calendar days of delivery, based on the delivery date shown in the shipping carrier’s tracking information.

Requests submitted after the seven-day window may not be accepted unless otherwise required by law.

How to Start a Return

To begin a return or refund request, visit our Contact Us page and provide:

Your order number
The name and email address used to place the order
A brief description of why you are requesting a return
Clear photographs if the product is damaged, defective, misprinted, incorrect, or missing parts

Photographs are generally not required for ordinary change-of-mind or dissatisfaction requests.

We may contact you if additional information is reasonably needed to locate your order or resolve the issue.

Return Method and Return Shipping

Please do not mail a product back without first receiving instructions from Doxi Dap.

Because our products are made to order, a physical return may not always be necessary. If we require you to return the product, we will provide return instructions and a prepaid return-shipping label.

Customers do not pay return-shipping charges, and Doxi Dap does not charge restocking fees.

We cannot guarantee receipt or reimbursement for products mailed to an unauthorized address or returned without instructions.

Refunds and Replacements

After approving your request, we will offer an appropriate resolution, which may include:

A refund to your original payment method
A replacement product, when available
Store credit, only when you agree to receive it

When a replacement is available, you may request a refund instead.

Refund Amounts

Approved refunds include the amount paid for the affected product and any applicable sales tax.

Original shipping charges will also be refunded when an order arrives damaged, defective, misprinted, incomplete, or incorrect.

For change-of-mind or general dissatisfaction returns, any original shipping charges are nonrefundable unless otherwise required by law.

There are no deductions for return shipping or restocking fees.

Refund Processing Time

We aim to review return and refund requests within three business days after receiving all necessary information.

Once approved, refunds will be submitted to the original payment method within five business days. Your bank, credit-card issuer, or payment provider may require additional time to post the refund to your account.

Fraud and Policy Abuse

Doxi Dap may decline requests involving fraudulent claims, intentionally false information, altered evidence, duplicate refund requests, or repeated abuse of this policy.

This does not limit any rights available to customers under applicable consumer-protection laws.