Returns & Refunds Policy

Effective date: August 3, 2026

At Doxi Dap, every product is made to order. Doxi Dap strives for all customers to be pleased with their purchases, and will review eligible return and refund requests according to the terms below.

Seven-Day Request Window

Customers must reach out within 7 calendar days after the order is delivered, based on the delivery date shown by the shipping carrier’s tracking information.

Requests received more than seven calendar days after delivery may not be eligible for a refund or replacement, except where otherwise required by law.

Eligible Requests

Customers may can reach out for returns regarding:

• Products that arrive damaged, defective, misprinted, or materially different from what was ordered
• Incorrect products, sizes, colors, or designs
• Packages with missing items
• Other concerns or dissatisfaction with a purchase

Every request is reviewed individually. Submitting a request does not automatically guarantee a refund, replacement, or other resolution.

How to Request a Return or Refund

To begin a request, fill out the form at the Contact Us page within seven calendar days of delivery and include:

• Your order number
• The name and email address used to place the order
• A brief explanation of the issue
• Clear photographs of the product and packaging when the concern involves damage, defects, printing, or an incorrect item when requested by Doxi Dap.

Doxi Dap may request additional information when reasonably necessary to verify the order or evaluate the request.

Do Not Mail Products Back

Because our products are made to order, customers generally do not need to physically return or mail the product back to us.

Please do not send an item to any address unless Doxi Dap has provided written instructions. Doxi Dap cannot guarantee receipt or reimbursement for unauthorized packages mailed to us.

There are no return-shipping charges or restocking fees when a physical return is not required.

Resolutions

After reviewing an eligible request, Doxi Dap may provide an appropriate resolution, which may include:

• A replacement product
• A refund to the original payment method
• Store credit, when agreed upon with the customer

The resolution offered will depend on the circumstances of the request, the condition of the product, the information provided, and product availability.

Refund Amounts

Approved refunds generally include the amount paid for the affected product and applicable sales tax.

Original shipping charges are refundable when the order was damaged, defective, misprinted, incomplete, or incorrect. For other approved requests, original shipping charges are nonrefundable unless otherwise required by law.

We do not charge restocking fees.

Refund Processing

We aim to review requests within three business days after receiving all necessary information.

Approved refunds will be submitted to the original payment method within five business days after approval. After the refund has been submitted, the customer’s bank, card issuer, or payment provider may require additional time to post the funds to the account.

Fraud and Policy Abuse

Doxi Dap reserves the right to deny requests involving suspected fraud, false information, altered evidence, repeated policy abuse, or attempts to obtain multiple refunds for the same product.

This provision does not limit any rights customers may have under applicable consumer-protection laws.

Contact Us

Questions or return and refund requests can be sent by going to the Contact page. Please be sure to include your order number to help better assist you.